💬 Help Center

We're Here to Help

Reach out to the Zedfo support team — whether you're a delivery partner, merchant, or customer, we've got you covered.

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Email Us
contact@zedfo.com
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Partner Support
support@zedfo.com
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Website
www.zedfo.com
Browse Topics

What Can We Help With?

Select a category to find answers quickly.

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Orders & Delivery

Track, manage, or report an order issue
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Payments & Payouts

Earnings, billing, and payout help
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Account & Profile

Login, verification, and settings
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Store Management

Listings, hours, and store settings
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Privacy & Data

Data requests and privacy questions
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App & Technical

App bugs, errors, and device issues
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Policies & Legal

Terms, policies, and compliance
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General Inquiry

Anything else you'd like to ask
Get in Touch

Send Us a Message

Fill out the form and our team will get back to you within 5 business days.

Contact Form

All fields marked with * are required.

✅ Message sent! We'll get back to you within 5 business days.
Contact Info

Reach Out Directly

Prefer to contact us directly? Here's how to find us.

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Email

General inquiries: contact@zedfo.com
Partner support: support@zedfo.com

We typically respond within 5 business days.

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In-App Support

For fastest help, use the in-app support channel:
Settings → Help & Support → Contact Us

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Website

Visit us at www.zedfo.com for announcements, updates, and resources for partners.

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Support Hours

Sunday – Friday Open
Sunday 9:00 AM – 6:00 PM
Monday – Friday 9:00 AM – 6:00 PM
Saturday Closed

Nepal Standard Time (NST, UTC+5:45)

FAQs

Frequently Asked Questions

Quick answers to the most common questions.

How do I sign up as a delivery partner?
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Download the Zedfo DeliveryMan app, create an account, and complete the verification steps including government ID submission. Our team will review and approve your application within 2–3 business days.
How and when are payouts processed?
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Payouts are processed weekly to your registered bank account or mobile wallet. Transaction records and earnings summaries are available in the Payments section of the App.
How do I request deletion of my account and data?
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You can request account deletion by contacting us at support@zedfo.com. Upon deletion, your data is removed from active systems within 30 days, subject to legal retention obligations.
What should I do if I notice suspicious activity?
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Immediately contact us at support@zedfo.com and change your password. We have 24/7 automated monitoring in place, but your report helps us act faster to secure your account.
Can I list pharmacy or regulated products on my store?
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Yes, but regulated products require appropriate certifications and platform approval. Upload your authorization documents during the product listing process or contact our partner support team.
How long does it take to get a support response?
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We aim to respond to all privacy-related and general inquiries within 5 business days. For urgent order or payment issues, using the in-app support channel typically gets a faster response.

Our Location

Based in the heart of Nepal's capital, serving partners across the country.

📍
Address
Kathmandu, Nepal
✉️
General Inquiries
contact@zedfo.com
🛠
Partner Support
support@zedfo.com
🌐
Website
www.zedfo.com

Kathmandu, Nepal
Zedfo Rides HQ